Call, SMS Text, Email & More From One CRM & Customer Service Help Desk Software

  • Why Gridlex Zip?
  • Stop Customer Confusion, Increase Customer Satisfaction & Sales
  • No More Missed Calls, Texts & Emails
  • No more personal numbers for calls & texts. Use a separate business number
  • Get Sales, Customer Service and Everybody on the same page with unified customer service & CRM software
  • 1 Inbox for Call, SMS, Phone & More
  • Outbound & Inbound Calling for personal and teams
  • Send & Receive SMS Text Messages for personal and teams
  • Send & Receive Email Inbox for personal and teams
  • Help Desk & Customer Service Features and Benefits
  • Ticketing to track customer issues and ensure that those issues are resolved quickly
  • Customer Support Automations to reduce routine work
  • Custom Workflows to match your various processes- customer support to finance to IT
  • Custom Ticket templates to capture the nuances of your activities
  • Custom Objects to record and match your operations specific data
  • Integrations with CRM and other tools to minimize data entry
  • Reporting and Analytics for complete insight in to your Help Desk and customer service operations
  • Security Roles and Permissions so that only the relevant people are doing the tasks appropriate for them
  • CRM Service Features and Benefits
  • Marketing Automations to automate email templates and increase sales productivity
  • Contact Management to collect information of your customer contacts in one place
  • Organization Profiles suited to the specific needs of your customers
  • Activities, Pipelines and Opportunities to track end to end sales process
  • Forecasts and Goals to manage performance of your sales team
  • Customize your entire CRM to meet the specific needs of your sales
  • Tasks & Calendar to set reminders, goals, follow ups and events
  • Custom Objects to record and match your operations specific data
  • Integrations with Help desk and other tools to minimize data entry
  • Reporting and Analytics for full insight in to your sales and marketing activities
  • Security Roles and Permissions by territory and group so that each team is working on what they are supposed to

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